{"id":1758,"date":"2025-03-07T10:32:17","date_gmt":"2025-03-07T10:32:17","guid":{"rendered":"https:\/\/service.geekompc.com\/?post_type=faq&#038;p=1758"},"modified":"2025-03-07T10:33:33","modified_gmt":"2025-03-07T10:33:33","slug":"system-recovery-method","status":"publish","type":"faq","link":"https:\/\/service.geekompc.com\/en_ca\/faq\/system-recovery-method\/","title":{"rendered":"System Recovery Method"},"content":{"rendered":"<p><strong><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-cyan-bluish-gray-color\">Updated on March 7, 2025<\/mark><\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1.<\/strong><strong>Fault description: <\/strong><strong><\/strong><\/h2>\n\n\n\n<p>IT12,GT12 Pro\uff0cXT12 Pro,A7, A8, AE7, AE8, AX7 Pro, AX8 Pro experiences a blue screen after updating the system to Windows11 24h2.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2.&nbsp;<strong>Cause of the fault<\/strong><strong>\uff1a<\/strong><strong><\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Logging into a Microsoft account to use the computer will enable the BitLocker feature by default in Windows 11, protecting and encrypting the hard drive.<\/li>\n\n\n\n<li>During a system update, data on the hard drive is modified, but BitLocker prevents the update program from writing data to the drive, causing the system installation to fail. However, since the update process has already started, it also modifies the boot entries of the original system, making it impossible to access the previous system even after the update fails.<\/li>\n\n\n\n<li>BitLocker blocked the installation of the 24H2 system, so the first error screen prompts for the BitLocker recovery key. However, even after entering the key, the system cannot be accessed because the automatically installed update is incomplete, causing the system to loop on the current screen indefinitely.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3.&nbsp;<strong>Solution methods<\/strong><strong><\/strong><\/h2>\n\n\n\n<ol style=\"list-style-type:upper-alpha\" class=\"wp-block-list\">\n<li>After the system automatically updates, it will restart and enter Bitlocker recovery. At this point, choose to restart by pressing <strong>ESC<\/strong>&nbsp;or the<strong>&nbsp;power button<\/strong>&nbsp;to restart.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-1024x640.jpg\" alt=\"\" class=\"wp-image-1759\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-1024x640.jpg 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-300x187.jpg 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-768x480.jpg 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-1536x960.jpg 1536w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-2048x1279.jpg 2048w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip1-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>B.<\/strong> After restarting, you will enter the keyboard layout selection screen, where you can choose based on the language you are currently using.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"636\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-1024x636.jpg\" alt=\"\" class=\"wp-image-1760\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-1024x636.jpg 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-300x186.jpg 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-768x477.jpg 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-1536x954.jpg 1536w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-2048x1272.jpg 2048w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip2-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>C. <\/strong>After selecting the keyboard layout, you will enter this page. Choose\u3010<strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-vivid-red-color\">Use another operating system<\/mark><\/strong>\u3011.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-1024x635.jpg\" alt=\"\" class=\"wp-image-1761\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-1024x635.jpg 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-300x186.jpg 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-768x476.jpg 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-1536x953.jpg 1536w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-2048x1270.jpg 2048w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip3-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>D.<\/strong> Select the third option to restore the system to the state before the update.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"635\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-1024x635.jpg\" alt=\"\" class=\"wp-image-1762\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-1024x635.jpg 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-300x186.jpg 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-768x476.jpg 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-1536x952.jpg 1536w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-2048x1269.jpg 2048w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip4-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>E.<\/strong> After selecting the system, it will restart. Wait for 3-5 minutes, and it will return to the system lock screen, restoring to the state before the update.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"690\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8-1024x690.png\" alt=\"\" class=\"wp-image-1763\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8-1024x690.png 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8-300x202.png 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8-768x518.png 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8-18x12.png 18w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip8.png 1264w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"689\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5-1024x689.png\" alt=\"\" class=\"wp-image-1764\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5-1024x689.png 1024w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5-300x202.png 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5-768x516.png 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5-18x12.png 18w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2025\/02\/RecoveryTip5.png 1267w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4.How to configure the computer to successfully update automatically to the Windows 11 24H2 version?<\/h2>\n\n\n\n<p><strong><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-orange-color\">The reason for the update failure is the BitLocker feature, so you only need to disable BitLocker in the system settings to resolve the issue. The steps to disable BitLocker are as follows:<\/mark><\/em><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/service.geekompc.com\/en_ca\/faq\/how-to-close-bitloker-or-restore-bitloker-key\/\" data-type=\"link\" data-id=\"https:\/\/service.geekompc.com\/faq\/how-to-close-bitloker-or-restore-bitloker-key\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>https:\/\/service.geekompc.com\/faq\/how-to-close-bitloker-or-restore-bitloker-key\/<\/strong><\/a><\/p>\n\n\n\n<p>Steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Press&nbsp;<strong>WIN + I<\/strong>&nbsp;to open Windows Settings. Navigate to&nbsp;<strong>Privacy &amp; Security &gt; Device Encryption<\/strong>. If \u201cDevice Encryption\u201d is not displayed, this option is not available for your computer.<\/li>\n\n\n\n<li>Set in <strong>Control Panel &gt; System and Security &gt; BitLocker Drive Encryption Options<\/strong>, select the hard disk partition protected by BitLocker, click <strong>[Turn off BitLocker]<\/strong>, and then follow the system prompts.<\/li>\n\n\n\n<li>Depending on your needs, turn device encryption on or off to disable it.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"700\" src=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2024\/11\/bitlocker5.png\" alt=\"\" class=\"wp-image-1407\" srcset=\"https:\/\/service.geekompc.com\/wp-content\/uploads\/2024\/11\/bitlocker5.png 1000w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2024\/11\/bitlocker5-300x210.png 300w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2024\/11\/bitlocker5-768x538.png 768w, https:\/\/service.geekompc.com\/wp-content\/uploads\/2024\/11\/bitlocker5-18x12.png 18w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p><strong><em><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-luminous-vivid-orange-color\">After disabling it, you can update to the 24H2 system normally. Once the update is successful, you can re-enable this feature in the settings.<\/mark><\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Thank you for watching. If there are any mistakes, your corrections are welcome.<\/strong><\/p>\n\n\n\n<!--nextpage-->\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Repair the system and roll back to the version before the update. This is applicable for issues where the system cannot access the desktop after automatic updates.<\/p>","protected":false},"template":"","faq_category":[20],"class_list":["post-1758","faq","type-faq","status-publish","hentry","faq_category-troubleshooting"],"acf":[],"_links":{"self":[{"href":"https:\/\/service.geekompc.com\/en_ca\/wp-json\/wp\/v2\/faq\/1758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/service.geekompc.com\/en_ca\/wp-json\/wp\/v2\/faq"}],"about":[{"href":"https:\/\/service.geekompc.com\/en_ca\/wp-json\/wp\/v2\/types\/faq"}],"wp:attachment":[{"href":"https:\/\/service.geekompc.com\/en_ca\/wp-json\/wp\/v2\/media?parent=1758"}],"wp:term":[{"taxonomy":"faq_category","embeddable":true,"href":"https:\/\/service.geekompc.com\/en_ca\/wp-json\/wp\/v2\/faq_category?post=1758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}