Regarding viruses and card pin code glitches in GT1 Mega

Updated with December 27th, 2024

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Important statement：

The GT1 Mega model had a 5% selection for automatic upgrade to Windows 11 24H2 version during factory shipment. However, during this process, some machines failed to upgrade and automatically reverted to the 23H2 version. At this point, some upgrade-related files remained on the system’s C drive, and certain files were mistakenly flagged as viruses by antivirus software, which caused the issue.

To address this, our company has instructed the factory to perform a full system reinstall on all machines in the warehouse and those packaged for shipment, to avoid similar problems. Additionally, until the probability issue is resolved, new machines will no longer automatically upgrade to the 24H2 system.

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Solution

1.Unable to proceed to the next step when setting up the PIN for the first time.

• Fault phenomenon：This issue typically occurs when setting up the PIN for the first time after logging into a Microsoft account during the initial startup.Unable to proceed to the next step after a long wait.

• Solution 1（Simple but takes time）：
  • Reinstall the system，The reinstalled system has been tested and verified for security and stability by GEEKOM. You can install it with confidence.
  • The system download link is as follows：GT1 Mega Windows11Pro23H2.22631.3737
  • System installation tutorial：https://service.geekompc.com/wp-admin/post.php?post=1216&action=edit

• Solution 2（Slightly more complicated but faster）：
  • When setting up the system for the first time, do not connect to the network or log in to the Microsoft account. Enter the system desktop first, and then connect to the network and log in to your account to set the PIN.
  • Key steps in this operation：
    • Settings tutorial:https://service.geekompc.com/faq/how-to-resolve-the-issue-of-being-stuck-on-the-oobe-system-update-screen-during-the-initial-startup/
    • If it gets stuck, press Ctrl + Shift + F3 to enter administrator mode and disconnect the Wi-Fi connection.
    • When you re-enter the language selection screen, press Shift + F10. In the command prompt, type “oobe\bypassnro” and Enter, and the machine will automatically restart. At the Wi-Fi connection page, you will see an additional option at the bottom to skip the network connection. Select “Skip” to quickly enter the desktop and use the computer.

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2.After setting all options, enter the system, and the security software prompts that there is a virus.

• Fault phenomenon：This issue commonly occurs on new machines after entering the system. When connected to the network, the system will automatically update, including the latest security patches.

• Solution 1：
  • The antivirus software detects the test software residue, not an actual virus. Once detected, it will automatically remove these residual files, and it will not affect your normal usage.
• Solution 2：
  • Reinstall the system，The reinstalled system has been tested and verified for security and stability by GEEKOM. You can install it with confidence.
  • The system download link is as follows：GT1 Mega Windows11Pro23H2.22631.3737
  • System installation tutorial：https://service.geekompc.com/wp-admin/post.php?post=1216&action=edit

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Gracias por vernos. Si hay algún error, sus correcciones son bienvenidas.