Tutorial for Fixing A9 Max Sleep Function Abnormalities

Updated on Sept 30, 2025

Reasons for the Failure

AMD Latest Graphics Driver WHQL (AMD Software: Adrenalin Edition 25.8.1/25.9.1 for Win10/Win11 Aug RDN) Incompatibility with A9 Max

Failure Symptoms

When using the A9 Max normally, after clicking to enter sleep mode or when it automatically enters sleep mode, clicking the keyboard or mouse causes the power button LED to change from a breathing/flashing state to a constant light. However, the device fails to display the desktop properly. At this point, the device starts to overheat, and the cooling fan does not operate. Ultimately, the only solution is to long-press the power button to force a shutdown and then restart the device.

Specific Characteristics

The issue exhibits the following characteristics:

Clicking the keyboard or mouse fails to wake the device from sleep mode.
The power button LED is on, but there is no display.
Severe overheating occurs, but the cooling fan does not operate.

Solutions

Install an Older Version of AMD Graphics Drive——25.6.1

Go to AMD Official Website to Download the Driver：AMD Software: Adrenalin Edition Revision Number Adrenalin 25.6.1 (WHQL Recommended)

Go to GEEKOM Technical Support Official Website to Download the Factory Version Driver for A9 Max：AMD Software: Adrenalin Edition Revision Number Adrenalin 25.6.1 (WHQL Recommended)

Disable Automatic Graphics Driver Updates

1.After installing the older version of the graphics driver, open Device Manager and confirm that the graphics driver version is 32.0.21013.1000 and Driver Date:5/28/2025

2.On a Windows system, graphics drivers (such as NVIDIA, AMD, Intel) are often automatically pushed through Windows Update or manufacturer tools .

Method 1：Open System Settings and pause system updates, which has a certain time limit.
Method 2：Completely Disable in the Windows Group Policy Editor
- Open the Group Policy Editor:
  - Press Win + R keys to open the “Run” dialog box.
  - Type gpedit.msc and press Enter.
- Navigate to Driver Installation Policy:
  - In the left pane, expand sequentially:
  - Computer Configuration -> Administrative Templates -> Windows Components -> Windows Update -> Manage updates offered from Windows Update.
- Modify the Policy:
  - In the right pane, find and double-click “Do not include drivers with Windows Updates.”
  - In the pop-up window, select “Enabled.”
  - Click “Apply,” then “OK.”
- Complete:
  - Close the Group Policy Editor. The settings will take effect immediately without requiring a restart.
- Effect:
  - This action instructs Windows Update to skip all hardware drivers, including graphics drivers, during update checks.

Thank you for watching. If there are any mistakes, your corrections are welcome.